Q. WHAT IS A TYPICAL CHURCHILL APARTMENT LIKE?
A. Churchill Living manages over 1,500 apartments in New York, New Jersey, Connecticut, Florida, Massachusetts, Washington DC and Rhode Island. Through our National network of housing providers, Churchill offers quality housing throughout the United States. After 30 years of serving the temporary housing market, we understand what travelers need to make their stay more comfortable. Our fully-furnished apartments are located in top-rated buildings in convenient locations. They boast spacious floor plans and are supplied fully-appointed with housewares, bed/bath packages and electronics – all the conveniences to make each guest feel At Home Anywhere.
Q. WHAT SIZE APARTMENTS DO YOU HAVE AVAILABLE?
A. We provide our guests with the most spacious apartments available. Depending on the desired location, Churchill offers fully-furnished studio, one, two and three-bedroom apartments.
Q. WHAT TYPE OF PROPERTIES DO YOU HAVE?
A. Churchill apartments are located premiere apartment buildings, complexes and communities near major business centers, throughout the United States.
Q. WHAT’S INCLUDED IN A CHURCHILL CORPORATE APARTMENT?
A. Churchill corporate apartments come with all of the amenities of home including professionally designed, quality furnishings and fully-appointed kitchens, baths and bedrooms. Some locations also have use of the pool, clubhouse and exercise facilities on-site.
Q. WHAT HOUSEHOLD ITEMS ARE PROVIDED IN CHURCHILL’S FULLY-FURNISHED CORPORATE APARTMENTS?
A. Click here for a complete list of household amenities.
Q. CAN I BRING MY FAMILY PET?
A. Many of Churchill’s properties allow small pets with an additional pet deposit. Please contact your sales representative for more information.
Q. CAN YOU ACCOMMODATE MY SPECIAL NEEDS?
A. Yes, Churchill can accommodate most special requests. For example, we can provide baby and children’s furniture and international packages such as Asian cooking utensils, etc. We can even stock you refrigerator prior to your arrival. Please make your sales representative aware of your needs.
Q. WHAT IF I HAVE A PROBLEM DURING MY STAY?
A. Our staff is available to help you 24 hours a day, 7 days a week. You will be provided with a toll free number to call should you encounter any issues. Routine requests can be submitted on-line via your Extranet account.
Q. DO YOU PROVIDE HOUSECLEANING SERVICES?
A. Yes, we can provide any level of housekeeping you require. We employ our own professional housekeepers, not an outside company, to provide housekeeping on a bi-weekly basis in New York City. In other locations we can arrange daily, weekly or bi-weekly cleaning services for an additional fee.
Q. ARE THERE LAUNDRY FACILITIES?
A. Yes, all apartments offer laundry facilities, whether in the apartment or elsewhere on the property.
Q. WHAT ARE YOUR LONG DISTANCE CALLING RATES?
A. Unlike hotels, where you are charged for each and every call, all local telephone calls are free. Additionally, we have the lowest long distance rates of any of our competitors.
Q. HOW DO I ARRANGE FOR HIGH-SPEED INTERNET ACCESS?
A. The majority of Churchill apartments include high-speed Internet access. Please ask your representative about high-speed Internet access in your apartment when placing your reservation.
Q. CAN YOU ACCEPT PACKAGES FOR RESIDENTS?
A. Most of our properties offer free package pick-up at the office. When you are unavailable to sign for packages, we will do so for you and hold them for up to five (5) business days.
IV. STAYING WITH CHURCHILL
Q. WHAT IS THE PROCESS FOR SELECTING MY APARTMENT?
A. You can view the listings on our web site or speak with a reservation specialist to help make your selection. At your request, we’ll arrange a personal guided tour of the apartment or apartments you are interested in.
Q. WHAT IS THE LEASING PROCESS?
A. Your credit standing will determine the security deposit required. The first month’s payment is required upfront unless other arrangements have been made.
Q. WHAT IS THE INVOICING PROCESS?
A. All monthly charges are consolidated into one itemized statement. This will include the monthly rent charge, utilities, long distance, telephone and cable services, where applicable. You may pay this bill by check, money order or with a credit card (MasterCard, Visa, American Express, Discover and Diners Club).
Q. CAN I ACCESS DETAILED INFORMATION ABOUT MY CHURCHILL APARTMENT?
A. Yes. You may access your personalized information via the Churchill Extranet. This online management tool provides valuable information regarding your account including: move-in/out instructions, key arrangements, driving directions, apartment photos and more. All this information is available to our guests pre-arrival.
Q. WHAT TIME IS MOVE IN?
A. To allow for your apartment to be professionally cleaned and prepared, we ask that you arrive after 3 PM on your check-in day. We will provide secure storage of your personal items if you must arrive prior to this time. If you will be arriving very late in the evening we can also shop for groceries and stock your refrigerator. Just ask about our concierge services. Our guests receive a courtesy call shortly after move-in to ensure the highest quality services and to answer any questions. Your staff is available around the clock if you need immediate assistance.
Q. HOW DO I GET THE KEYS TO THE APARTMENT?
A. Our move-in specialists will arrange this for you. We can leave the keys with the doorman, overnight them to your attention or make other arrangements to suits your needs.
Q. MY STAY WILL BE ESPECIALLY LONG, AND I HAVE SOME LARGE ITEMS I WOULD LIKE TO BRING ALONG. IS THERE ANYTHING SPECIAL I NEED TO DO?
A. Your customer service department can arrange for use of service elevators in certain buildings. Please notify your representative before move-in.
Q. CAN I EXTEND MY LEASE?
A. Churchill is happy to extend your lease, however it is important to contact us immediately when your need to extend the lease becomes apparent. At Churchill, we pride ourselves on being very flexible and will do our best to keep you in the same unit or at least the same building.
Q. SHOULD I CLEAN THE APARTMENT BEFORE DEPARTURE?
A. All personal items and trash must be removed and the apartment left in the same condition as found upon move-in. Upon your departure, we will inspect the apartment. At this time, we document and photograph any excessive wear and tear or damages.
Q. WHAT CAN I EXPECT AT THE TIME OF MY MOVE-OUT?
A. Shortly before your scheduled move-out, your representative will call to confirm your departure date. Arrangements will be made for your departure, including key drop off instructions. We will ask for forwarding information for any letters or packages that may arrive to your attention.
Q. ARE THERE ANY CHARGES AFTER I MOVE OUT?
A. Normal wear and tear is expected on our furniture and within the apartment. Churchill will provide digital photos of any damages that are found as a result of your stay. We keep detailed property records and you will be charged only for any excessive wear or damages found.