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Quality Assurance

Churchill Experience

Churchill Living employs a full-time property management staff that continually monitors our apartments to ensure they meet our high standards of quality. We also directly employs a housekeeping staff, allowing us complete control over the delivery of personalized hospitality services. Our commitment to customer service includes a guarantee that you will receive a response within 24 hours of check-in to answer any questions or concerns. In the unlikely event that you have an issue, please contact us at any time, day or night, to obtain a swift resolution. For your convenience, routine maintenance requests can be made from our website via our Extranet.


Churchill Living takes a thorough and aggressive approach toward preventing the instance of bed bugs to drastically reduce the possibility of harboring any infestation in our apartments and furnishings. We have created a 3-Part Bed Bug Prevention Program so our guests can sleep soundly.


Training and inspections are the most important preventative measures taken by Churchill Living. Our quality control, shipping and receiving, and delivery team are trained in effective bed bug extermination procedures by an environmentally responsible supplier of bed bug treatment products. All furnishings and household goods are treated twice; before delivery to an apartment and upon arrival at our warehouses. Churchill is also enrolled in a program whereby our warehouses are subject to unannounced inspections. Churchill has thus far passed all inspections.


All of Churchill's mattresses, boxsprings and pillows will be covered and sealed with the 360° BiteBarrier, a specially designed encasement to defend against allergens and bed bug infestation. The encasement is made of special fabric that is certified by Entomology Laboratories as being bug entry, escape and bite proof.


Churchill's Insect Infernos, a heat treatment technology, is used for every mattress, boxspring and pillow in our inventory to kill and protect against unwanted pests. The Insect Inferno [http://www.insectinferno.com/] works by raising the core temperature of mattresses, boxsprings, couches, chairs, and other household items to kill insects and their eggs.


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